Samsung typically offers a 30-day return policy in most markets. If you don't like a product you have the option to return it for a full refund within one moth. Samsung is going above and beyond in the United Kingdom with the longest return promotion it has ever offered.

Customers who pre-order the Galaxy Z Fold 7, Z Flip 7 or Galaxy Z Flip 7 FE will have 100 days to try out the device and if they don't like it, they can send it back for a refund. This is the longest return promotion that Samsung has ever offered on a Galaxy device in the United Kingdom.

This “buy and try” promotion is only available during the period order extending into next month, which suggests that Samsung might revert to its typical return policy after that. To be eligible, customers must pre-order a Galaxy Z Fold 7, Z Flip 7, or Galaxy Z Flip 7 FE in-store or online between July 9 through August 19, 2025. It's also required to register for the “buy and try” promotion at samsungoffers.claims/ukbuyandtry within 30 days of purchase.

If you're in the UK and have been considering a purchase of these foldable phones, it's best to pre-order now and then have the peace of mind for the next 100 days that if you don't like the phone, you'll have more than three months to send it back. Just make sure it's in good condition, so be careful not to damage the phone if you intend to return it.